Skip to content
Free shipping on orders over $15 !
Free shipping on orders over $15 !

FAQ's

Common FAQ's

  • What is the return policy?
  • What is a  shipping policy?
  • What are the international taxes, duties, etc. that I have to pay?
  • When will I receive my order?
      • The email sent with your order should contain shipping information. Be sure to check your spam folder.
  • An item was not shipped with my order, what do i do?
      • We fulfil some items through outside fulfilment centers, these items have their own shipping, you should have received an email with tracking updates.
      • Sometimes (rarely) we accidently oversell an item, if this was the case you've received an automatic refund for said item(s) and have been updated regarding the order via email.
  • What do I do if I never received my order?
      • We provide tracking info on all of our shipments but,
      • We fulfil some items through outside fulfilment centers, these items have their own shipping, you should have received an email with tracking updates.
      • Chat with us
    • What do I do if I received a defective order?
    • How do I make changes to an order I’ve already placed?
    • Where are you located?
      • 2047 Locust St. S. Canal Fulton, OH 44614
    • How is the product made? Where do the materials come from?
      • Please refer to product page or manufacturer's website
    • How do I contact your company if my question isn’t answered here?

Payment

  • What payment methods do you accept?
      • we offer paypal, and amazon pay (between them both they'll accept most major methods)
  • Do you sell gift card?
      • Yes, we sell gift cards online!
  • How do I purchase a gift card?
  • Why haven't I received my gift card?
      • Gift cards are delivered by email and contain instructions to redeem them at checkout. 
  • I lost my gift card, can I get a replacement?
      • Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. 
  • I've brought a gift card, can I cancel or return it?
      • Unfortunately after gift cards are purchased we cannot accept a return.
  • Do you offer student discount?
      • no... we're already Darn Cheap
  • My discount code didn't work?
      • One or more conditions do not meet the requirements of the coupon code.
  • Can I use more than one promotional codes on my order?
      • Some coupon codes don't play well together...
  • Experiencing problems paying?
      • Contact us Directly

    Delivery

    • What delivery options do you offer?
      • We Ship via USPS, FEDEX, UPS, & DHL upon request
      • shipping options depend on carrier option and item
    • Do you offer free shipping?
      • depending on item or promotion but generally speaking no.
    • How does your standard delivery service work?
      • you click button we ship product, you get product in few days...lol
      • see shipping
    • How does your same day pickup service work?
      • if you live near us, you can click to pickup your items. its that easy.
    • Can I track the status of my order?
      • your order status is updated via email
    • What happens if nobody's in when my order is delivered?
      • your order will be left depending upon your orders shipping characteristics.
    • Do you deliver internationally?
      • no
    • Can I get my order delivered to a PO Box address?
      • yes

    Orders

    • Where is my orders?
    • Can I cancel my order?
    • Can I amend my order once it has been placed?
    • What can I do if my order is going to the wrong address?
    • Where is my order confirmation?
    • What should I do if my order is missing?
    • What do I do if I've received the wrong item?
    • There's an item missing from my order, what should I do?
    • I've received the wrong item in my order, what should I do?
    • I purchased an item on pre-order, when will it arrive?

    Returns & Refunds

    • How do I return an item?
    • Can I exchange an item?
    • Can I return a gift?
    • I've purchased beauty products, can I return these?
    • What should I do if my refund is incorrect?
    • I forgot to include my returns note in my return, what can I do?
    • What do I do if my item is faulty?
    • I purchased a product and now it's in the sale, can I get a refund?
    • I've brought something online, can I return it in-store?
    • What's your Christmas returns policy?

    Product & Stock

    • Can you tell me more information about your products?
    • Why can't I find an item that I've seen advertised?
    • How can I find out if you'll be getting in more stock of a product I want?
    • Are any of your items made using real fur?
    • Are your products vegetarian friendly?
    • Are you certified by Cruelty Free International?
    • Is your make up tested on animals?
    • How do I find out what ingredients are in your products?
    • Do your products offer a warranty?

    Account

    • Do I need to set up an account to make an order?
    • I'm having trouble signing in to my account, what should I do?
    • How do I reset my password?
    • How can I access my wish list?
    • Is my personal information kept private?
    • How can I remove my personal information from your database?
    • How do I unsubscribe from your newsletter?