Common FAQ's
- What is the return policy?
- What is a shipping policy?
- What are the international taxes, duties, etc. that I have to pay?
- see shipping policy
- When will I receive my order?
- The email sent with your order should contain shipping information. Be sure to check your spam folder.
- An item was not shipped with my order, what do i do?
- We fulfil some items through outside fulfilment centers, these items have their own shipping, you should have received an email with tracking updates.
- see shipping policy
- Sometimes (rarely) we accidently oversell an item, if this was the case you've received an automatic refund for said item(s) and have been updated regarding the order via email.
- see shipping policy
- What do I do if I never received my order?
- We provide tracking info on all of our shipments but,
- We fulfil some items through outside fulfilment centers, these items have their own shipping, you should have received an email with tracking updates.
- Chat with us
- What do I do if I received a defective order?
- How do I make changes to an order I’ve already placed?
- Where are you located?
- 2047 Locust St. S. Canal Fulton, OH 44614
- How is the product made? Where do the materials come from?
- Please refer to product page or manufacturer's website
- How do I contact your company if my question isn’t answered here?
- Chat with us using the message app or
- email us
Payment
- What payment methods do you accept?
- we offer paypal, and amazon pay (between them both they'll accept most major methods)
- Do you sell gift card?
- Yes, we sell gift cards online!
- How do I purchase a gift card?
- To purchase a gift card click: Purchase a gift card
- Why haven't I received my gift card?
- Gift cards are delivered by email and contain instructions to redeem them at checkout.
- I lost my gift card, can I get a replacement?
- Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
- I've brought a gift card, can I cancel or return it?
- Unfortunately after gift cards are purchased we cannot accept a return.
- Do you offer student discount?
- no... we're already Darn Cheap
- My discount code didn't work?
- One or more conditions do not meet the requirements of the coupon code.
- Can I use more than one promotional codes on my order?
- Some coupon codes don't play well together...
- Experiencing problems paying?
- Contact us Directly
Delivery
- What delivery options do you offer?
- We Ship via USPS, FEDEX, UPS, & DHL upon request
- shipping options depend on carrier option and item
- Do you offer free shipping?
- depending on item or promotion but generally speaking no.
- How does your standard delivery service work?
- you click button we ship product, you get product in few days...lol
- see shipping
- How does your same day pickup service work?
- if you live near us, you can click to pickup your items. its that easy.
- Can I track the status of my order?
- your order status is updated via email
- What happens if nobody's in when my order is delivered?
- your order will be left depending upon your orders shipping characteristics.
- Do you deliver internationally?
- no
- Can I get my order delivered to a PO Box address?
- yes
Orders
- Where is my orders?
- Can I cancel my order?
- Can I amend my order once it has been placed?
- What can I do if my order is going to the wrong address?
- Where is my order confirmation?
- What should I do if my order is missing?
- What do I do if I've received the wrong item?
- There's an item missing from my order, what should I do?
- I've received the wrong item in my order, what should I do?
- I purchased an item on pre-order, when will it arrive?
Returns & Refunds
- How do I return an item?
- Can I exchange an item?
- Can I return a gift?
- I've purchased beauty products, can I return these?
- What should I do if my refund is incorrect?
- I forgot to include my returns note in my return, what can I do?
- What do I do if my item is faulty?
- I purchased a product and now it's in the sale, can I get a refund?
- I've brought something online, can I return it in-store?
- What's your Christmas returns policy?
Product & Stock
- Can you tell me more information about your products?
- Why can't I find an item that I've seen advertised?
- How can I find out if you'll be getting in more stock of a product I want?
- Are any of your items made using real fur?
- Are your products vegetarian friendly?
- Are you certified by Cruelty Free International?
- Is your make up tested on animals?
- How do I find out what ingredients are in your products?
- Do your products offer a warranty?
Account
- Do I need to set up an account to make an order?
- I'm having trouble signing in to my account, what should I do?
- How do I reset my password?
- How can I access my wish list?
- Is my personal information kept private?
- How can I remove my personal information from your database?
- How do I unsubscribe from your newsletter?